Shipping policy
Thank you for shopping with ByFreddy.
We currently ship Australia-wide. Orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Metro areas: 2–5 business days
- Regional areas: 3–7 business days
- Remote areas: 5–10 business days
Please note that delivery timeframes are estimates only and may vary during peak periods, public holidays or due to carrier delays.
Order Tracking
Once your order has been shipped, you'll receive a tracking number via email so you can follow your parcel's journey.
Incorrect Shipping Details
Please ensure your shipping address is correct before completing your order. By Freddy is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.
Lost or Delayed Parcels
If your parcel appears to be lost or significantly delayed, please contact us at contact@byfreddy.com.au. We'll work with the shipping carrier to help resolve the issue as quickly as possible.
Damaged Parcels
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photographs of the damage so we can assist you.
International Shipping
We currently ship within Australia only.